Hot Products
EPB-C02 Power bank
ITEM NO:1623
EPB-A09 Power bank
ITEM NO:1604
EPB-A04 Power bank
ITEM NO:1599
EPB-A01 Power bank
ITEM NO:1596
Swivel USB Flash Drives EUS-013
ITEM NO:1563
Metal USB Flash Drive EUM-137
ITEM NO:1048
Plastic USB Flash Drive EUP-052
ITEM NO:743
Tablet PC
ITEM NO:235
Micro SD Card SD-006
ITEM NO:215
Contact Us
Esailink YiKe Industry Ltd
Add:18-C,LuYing Buliding,FuHao Garden,BuLong,BanTian JieDao,LongGang,Shenzhen,China Zip:518119
Tel:86-755-88312450 Fax:86-755-88322455
Email: info@esailink.com and sales@esailink.com
After service&Support Hotline:
Tel:86-755-88312450
Tel:86-755-88312450
Email: Support@esailink.com
After Service
After Service & Technology Support
Service aim：satisfy customer’s requirement first.
Service assurance：Abide by national “3－R guarantee (guaranteed Repair, Replacement and Refund)” regulation.
Facile services：we have service station cover the whole country.
Customer consultation service：Answer the consultation about products and service from customers, accept enquiry of products repairman, solve complaining from customers.
Customer complaint solution：To solve in 3 days, or have a proposal for the question.
Service promise： Refer to national regulation (The responsibility regulation of goods repair and return), Law of the PRC on the Protection of the Rights and Interests of Consumers, and other national relevant law and regulations
It doesn’t belong to free guarantee range if your products has below situation
Exceed the term of 3-R certification validity.
* Breakdown and damage by error operation, dropping and collision during transport, and other reason unconcerned with quality.
* Damage by customer unsuitable using, defending and keeping.
* Damage by disassembled by unauthorized repairer.
* Haven’t valid 3-R certification scrip and invoice. (Exclude customer can identify goods still in the term of validity)
* Presume to change the 3-R certification without our authorization.
* Model code print in production is different from 3-R certification.
* Damage by use pirated software.
* Damage by computer virus infected in using.
* No factory name, address, produces date and product conformity certificate.
* Other damage by irresistible reason.
* Breakdown and damage by error operation, dropping and collision during transport, and other reason unconcerned with quality.
* Damage by customer unsuitable using, defending and keeping.
* Damage by disassembled by unauthorized repairer.
* Haven’t valid 3-R certification scrip and invoice. (Exclude customer can identify goods still in the term of validity)
* Presume to change the 3-R certification without our authorization.
* Model code print in production is different from 3-R certification.
* Damage by use pirated software.
* Damage by computer virus infected in using.
* No factory name, address, produces date and product conformity certificate.
* Other damage by irresistible reason.
As for the time being in a foreign country has not set service network, please forgive! For the foreign customer service issue, please consult our after-sales service personnel, we will provide you with satisfactory solutions.
After-sales department:
All the products Provided will be acquired: three-month replaceable new products with the same ones. One-year repair warranty.
Expert technique and sincere service solve the problems in case there are some problems with sold products. Any defective product can be dealt at the first time.
All the products Provided will be acquired: three-month replaceable new products with the same ones. One-year repair warranty.
Expert technique and sincere service solve the problems in case there are some problems with sold products. Any defective product can be dealt at the first time.
F.A.Q:
Q:How to calculate the actual storage size of USB Flash Drive? Why is it different
from nominal size?
A: Many manufacturers usually mark 1MB as 1000KB; however, in terms of computer, itfrom nominal size?
use binary, 1MB=1024KB. In fact due to different calculation method, all the hard drives
micro hard drives, flash disks will have this discrepancy in capacity display.
itself will occupy certain amount of disk space for its operation program. Therefore it is
very normal if a disks real capacity is 10MB less than nominal 1GB capacity, suc
phenomenon will be more obvious for large-capacity storage products such as hard
very normal if a disks real capacity is 10MB less than nominal 1GB capacity, suc
phenomenon will be more obvious for large-capacity storage products such as hard
Q:My computer was not detected U?
A:First of all, make sure you have the correct identification of USB devices, check the "Device Manager" is
isted on the label "USB controller", or check your motherboard BIOS settings do you have a USB
evice, and then re-install U disk drive.
Q: U disk is in use when it can be pulled out?
A: No, this mode of operation may lead inside the U disk data loss, serious, it might damage your U-disk,
therefore, we recommend that you are using the U-time, please do not arbitrarily drawn.
Q: I insert the U-time closure of the need for a computer?
A: Not necessary, U disk support hot-swappable plug-and-play equipment, you can insert the U state
boot disk use.
Q: U disk can be DOS / Windows 95 systems in use?
A:No, because the DOS / Windows 95 does not support USB devices, therefore, recommend that you
upgrade to the Windows 98 operating system over to use our products.
Q: I can not write the U disk data?
A:Make sure you have enough of the U-disk space to store your documents will be kept, you can see for
yourself disk attributes the use of disk space, you can delete some of the old documents do not have
to increase the use of disk space.
A:First of all, make sure you have the correct identification of USB devices, check the "Device Manager" is
isted on the label "USB controller", or check your motherboard BIOS settings do you have a USB
evice, and then re-install U disk drive.
Q: U disk is in use when it can be pulled out?
A: No, this mode of operation may lead inside the U disk data loss, serious, it might damage your U-disk,
therefore, we recommend that you are using the U-time, please do not arbitrarily drawn.
Q: I insert the U-time closure of the need for a computer?
A: Not necessary, U disk support hot-swappable plug-and-play equipment, you can insert the U state
boot disk use.
Q: U disk can be DOS / Windows 95 systems in use?
A:No, because the DOS / Windows 95 does not support USB devices, therefore, recommend that you
upgrade to the Windows 98 operating system over to use our products.
Q: I can not write the U disk data?
A:Make sure you have enough of the U-disk space to store your documents will be kept, you can see for
yourself disk attributes the use of disk space, you can delete some of the old documents do not have
to increase the use of disk space.
Q: Mac 8.6, I can not use the system in the U trays?
A:Apples please visit the official website Http: / / www.apples.com / suport, download Mac8.6 drivers,
this method applies equally and Mac 9.0.
Q: U-locked out before I forget?
A: No problem, our products have password protection, even if you forget before locking out,it will help
you automatically lock, so you later use U-they also need to enter the password you set off.
A:Apples please visit the official website Http: / / www.apples.com / suport, download Mac8.6 drivers,
this method applies equally and Mac 9.0.
Q: U-locked out before I forget?
A: No problem, our products have password protection, even if you forget before locking out,it will help
you automatically lock, so you later use U-they also need to enter the password you set off.